I’ve already got a Bitsa card … And now how can I start using it?

If you want to buy a Bitsa card or, if you have already bought one, you will want to know how to start using your prepaid card. The process is very simple and now we will explain step by step how to proceed and how to link Bitsa to the App on your smartphone.

Buying Process

If you have not already got a Bitsa and you want your prepaid card, you can get it in the Bitsa App, available for free in Google Play and App Store.

When you access the App, you will have to register by inserting a valid email and a password.

Once you have access to the App, on the main screen, click on the shopping cart or on the ‘Request card’ button, as in the following image.

Bitsa offers 2 types of cards:

  • The physical (plastic) one, at a price of € 19.50;
  • The virtual one (FOR FREE), which has almost all the advantages that the physical Bitsa.

You will only have to select the card you want to buy and fill in a form by entering the details of the cardholder, the legal address, the card’s shipping address, the payment information and indicating whether you want fast shipping at an additional cost.

Verification process

When you apply for a card for the first time, right after payment, you will receive an email to begin the identity verification process. In the mail, you will be sent a verification code that you will have to insert in the app to proceed with the verification.

To insert the code, access the App, click on the settings icon, select the ‘verification’ button and insert the code received by mail.

Next, you will have to send a valid  identity document : ID or Residence Permit or Passport (only for European residents).

You will have to indicate the nationality of the document, the type, the number of sides of the document and click on the icons ‘front’ and ‘rear’ side to be able to make the photo of it directly with the camera of the phone.

By clicking on continue, you will have to confirm the sending of the photos of the identity document so that the Bitsa team can review them. The review process usually takes a few minutes.


Congratulations! Now that you have purchased Bitsa and verified your identity, once you have received the physical card at your address, you will only have to add the card to the App.

Well, to link Bitsa to the App, you will have to click on the icon with the ‘+‘ symbol of the home screen, or click the button ADD A CARD, as in the following image.

NOTE: In the case of the virtual card, this will be automatically linked to the App just after the verification process and you can see it in the application instantly.

To link the plastic card, you will be asked for the last 4 digits and the identification number of the card, which you can find in the following image.

You can assign an Alias to your card, which is not mandatory, but it will help you identify it when you have many cards activated.

Once you confirm the data, you will receive a confirmation screen informing that you can already use and enjoy your Bitsa from the App.

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